NEW BERKEY WARRANTY SITE OPENS UP
This is the Manufacturer direction on Warranty which was sent to all authorized Berkey Dealers.
In an effort to provide the best quality service to Berkey® consumers everywhere, NMCL requires all Warranty Claim request forms be submitted directly by the purchaser (retail consumer). Authorized Berkey® Dealers are not permitted to submit Warranty Claim request forms on behalf of their customers.** Any form submitted by a dealer on behalf of a customer will be automatically denied.
Why the change?
Our Support Specialists are highly trained to diagnose and resolve even the most elusive problems experienced with Berkey® product. Adding a third party (seller) to the replacement process causes confusion for all persons involved. By allowing us to speak to the customer directly, we get questions answered faster, allowing for a smoother replacement process for the customer. We know how important it is for you to build relationships with your customers. Please feel free to educate your customers about Berkey® products or discuss their recent experiences with the product with them*. However, when it comes to replacing the product per NMCL Limited Warranty, please refer your customers to the Warranty Claim section on www.berkebynmcl.com/support *Support Specialists may require customers to complete various tests or troubleshooting steps. The steps or tests will need to be completed a second time, even if you have asked the customer to perform them already. This is to ensure the customer has performed the steps according to NMCL's standards and for documentation purposes.
QUESTIONS & ANSWERSAsk a Question
I have been waiting to order alkaline filter for my Naples naturals pitcher’ since I’m running out but there’s no available at the moment’ we would like to know if these are she will it be out?
We have 1089F Black Alkaline Replaement Filters in stock (we received our advanced air express lot last night). Please visit https://naplesnaturals.com to purchase
Thank you and we hope you're safe and healthy!
NSF certified materials used in the Naples Naturals advanced 6-stage ion-exchange calgon activated carbon media. Remineralize, revitalize and reenergize your drinking water with increased alkalinity and enjoy pure, healthy, clean fresh tasting water all day, every day.
- Stage 1 non-woven fabric to remove large particles that just gum up other filters
- Stage 2 alkaline mineral balls to increase the relative pH of normal tap water
- Stage 3 NSF certified American calgon activated carbon absorbs chlorine and other toxic substances
- Stage 5 NSF certified American ion exchange resin balances water calcium and magensium levels for great taste
- Stage 6 food grade PP cotton creates the final web to ensure nothing escapes the filtration system