NEW BERKEY WARRANTY SITE OPENS UP
This is the Manufacturer direction on Warranty which was sent to all authorized Berkey Dealers.
In an effort to provide the best quality service to Berkey® consumers everywhere, NMCL requires all Warranty Claim request forms be submitted directly by the purchaser (retail consumer). Authorized Berkey® Dealers are not permitted to submit Warranty Claim request forms on behalf of their customers.** Any form submitted by a dealer on behalf of a customer will be automatically denied.
Why the change?
Our Support Specialists are highly trained to diagnose and resolve even the most elusive problems experienced with Berkey® product. Adding a third party (seller) to the replacement process causes confusion for all persons involved. By allowing us to speak to the customer directly, we get questions answered faster, allowing for a smoother replacement process for the customer. We know how important it is for you to build relationships with your customers. Please feel free to educate your customers about Berkey® products or discuss their recent experiences with the product with them*. However, when it comes to replacing the product per NMCL Limited Warranty, please refer your customers to the Warranty Claim section on www.berkebynmcl.com/support *Support Specialists may require customers to complete various tests or troubleshooting steps. The steps or tests will need to be completed a second time, even if you have asked the customer to perform them already. This is to ensure the customer has performed the steps according to NMCL's standards and for documentation purposes.
BerkeyFiltersUSA shipping now expanded with international shipping to over 130 countries
Shipping Services Include Duties and Taxes (Destination Duties Paid)
- International Standard (Best value 6-12 days transit)
- International Express (DHL 2-3 days transit)
All international shipping services include all duties and taxes required by your country so you won't experience any unexpected costs once your purchase arrives. All services are highly reliable and tracking is provided every step of the way so you'll always know where your purchase is.
If you're not on a tight schedule, International Standard is an unbeatable choice for shipping to your country and like all our international shipping, you will not have to pay any additional costs to receive your purchase.
Please note that you are responsible for ensuring that your purchase is an allowable import.
QUESTIONS & ANSWERS
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*** IMPORTANT MESSAGE***
Dear Valued Customer
We continue to experience extremely high demand, many items are out of stock and lead times may be up to 45-60 business days to ship. We are temporarily suspending all expedited shipping including "Ground", “Rush Order”, “2nd Day Air” and “3rd Day Select” as shipping options until we get caught up on shipping all existing orders, we will keep you informed when this changes.
We will still accept orders so that you can reserve your space in the lineup for order deliveries.
PLEASE EMAIL US
support@BerkeyFiltersUSA.com to secure your inventory
You must provide:
Products and quantity needed
We will send you a specially numbered order. You must complete the checkout and payment in order to assure your position in the queue and secure the inventory for you.
We appreciate your patience. Thank you
Berkey COMBO Filter Replacement Kit Bundle: BB9 Black Berkey Filter & PF2 White Fluoride Berkey Filter Set
Berkey Replacement Berkey Filter Kit:
- 1 pair BB9 Black Water Filter Element
- 1 pair PF-2 White Fluoride Berkey Filters
The Berkey Filter Replacement Kit is a great way to expand your Berkey Water Filter system capacity or to keep your Berkey Water Filter System in tip top condition with Replacement Berkey Filters.
You can be confident in the quality of the water you drink when it's been filtered through a Black Berkey Replacement Filter. The Black Berkey Filters are more powerful than any other gravity fed filter available. Each Black Berkey Filter is cleanable, just use a nylon scrub pad and rub the surface vigorously (don't worry if you see black... it's designed to be scrubbed hard), re-prime the Berkey Filter and it's ready to go again. Each Black Berkey Filter element will deliver up to 3,000 gallons of pure Berkey Filtered Water.