NEW BERKEY WARRANTY SITE OPENS UP
This is the Manufacturer direction on Warranty which was sent to all authorized Berkey Dealers.
In an effort to provide the best quality service to Berkey® consumers everywhere, NMCL requires all Warranty Claim request forms be submitted directly by the purchaser (retail consumer). Authorized Berkey® Dealers are not permitted to submit Warranty Claim request forms on behalf of their customers.** Any form submitted by a dealer on behalf of a customer will be automatically denied.
Why the change?
Our Support Specialists are highly trained to diagnose and resolve even the most elusive problems experienced with Berkey® product. Adding a third party (seller) to the replacement process causes confusion for all persons involved. By allowing us to speak to the customer directly, we get questions answered faster, allowing for a smoother replacement process for the customer. We know how important it is for you to build relationships with your customers. Please feel free to educate your customers about Berkey® products or discuss their recent experiences with the product with them*. However, when it comes to replacing the product per NMCL Limited Warranty, please refer your customers to the Warranty Claim section on www.berkebynmcl.com/support *Support Specialists may require customers to complete various tests or troubleshooting steps. The steps or tests will need to be completed a second time, even if you have asked the customer to perform them already. This is to ensure the customer has performed the steps according to NMCL's standards and for documentation purposes.
QUESTIONS & ANSWERS
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*** IMPORTANT MESSAGE***
Dear Valued Customer
We continue to experience extremely high demand. While we are now achieving 5-7 lead times of in-stock items, transportation is still congested and may result in up to up to 20 business days between order and delivery.
Please note that credit card/banks have instituted a 3-4% withholding/process charge on all cancelled orders - so please be aware that we are now unable to provide a full 100% refund on cancellations.
We appreciate your patience. Thank you
Berkey COMBO Filter Kit: BB9 Black Filter & PF2 White Fluoride Filter
Berkey Replacement Berkey Filter Kit:
- 1 pair BB9 Black Water Filter Element
- 1 pair PF-2 White Fluoride Berkey Filters
The Berkey Filter Replacement Kit is a great way to expand your Berkey Water Filter system capacity or to keep your Berkey Water Filter System in tip top condition with Replacement Berkey Filters.
You can be confident in the quality of the water you drink when it's been filtered through a Black Berkey Replacement Filter. The Black Berkey Filters are more powerful than any other gravity fed filter available. Each Black Berkey Filter is cleanable, just use a nylon scrub pad and rub the surface vigorously (don't worry if you see black... it's designed to be scrubbed hard), re-prime the Berkey Filter and it's ready to go again. Each Black Berkey Filter element will deliver up to 3,000 gallons of pure Berkey Filtered Water.