NEW BERKEY WARRANTY SITE OPENS UP
This is the Manufacturer direction on Warranty which was sent to all authorized Berkey Dealers.
In an effort to provide the best quality service to Berkey® consumers everywhere, NMCL requires all Warranty Claim request forms be submitted directly by the purchaser (retail consumer). Authorized Berkey® Dealers are not permitted to submit Warranty Claim request forms on behalf of their customers.** Any form submitted by a dealer on behalf of a customer will be automatically denied.
Why the change?
Our Support Specialists are highly trained to diagnose and resolve even the most elusive problems experienced with Berkey® product. Adding a third party (seller) to the replacement process causes confusion for all persons involved. By allowing us to speak to the customer directly, we get questions answered faster, allowing for a smoother replacement process for the customer. We know how important it is for you to build relationships with your customers. Please feel free to educate your customers about Berkey® products or discuss their recent experiences with the product with them*. However, when it comes to replacing the product per NMCL Limited Warranty, please refer your customers to the Warranty Claim section on www.berkebynmcl.com/support *Support Specialists may require customers to complete various tests or troubleshooting steps. The steps or tests will need to be completed a second time, even if you have asked the customer to perform them already. This is to ensure the customer has performed the steps according to NMCL's standards and for documentation purposes.
QUESTIONS & ANSWERSAsk a Question
What are the exact dimensions of the glass tube for the spigot that fits the Royal? I chipped off the top of the tube when I dropped it in my sink. Do you sell just the glass tube?
Hello - I'm sorry that happened. We do not have a replacement for the glass tube for the Berkey gravity fed water filter - the water level viewer sight spigot is only sold as an assembly. What you can do is to knowing that the tube simple needs to extend to the top of the lower chamber, you can find a tube that is longer and it will still work. This is because it works by science, the water in the chamber and the water level in the glass tube will always be at the same height as long as the glass tube and the lower chamber are not sealed from the outside air. When you install the new tube, remember to take care to ensure there is a good seal between the tube and the spigot. I hope this helps
Berkey Water Level Sight Glass Spigots
Available in three sizes based on the system you own:
- 7.5" - For Travel Berkey and Big Berkey systems
- 10" - For Royal Berkey and Imperial Berkey systems
- 13" - For Crown Berkey system (includes sight glass brace)
- The glass tube of the spigot can be easily cleaned with soap and water as needed
- Includes two washers and a wingnut
- All systems come standard with a basic spigot; the sight glass spigot is an upgrade purchase
- Constructed of high-quality materials and made in the USA