NEW BERKEY WARRANTY SITE OPENS UP
This is the Manufacturer direction on Warranty which was sent to all authorized Berkey Dealers.
In an effort to provide the best quality service to Berkey® consumers everywhere, NMCL requires all Warranty Claim request forms be submitted directly by the purchaser (retail consumer). Authorized Berkey® Dealers are not permitted to submit Warranty Claim request forms on behalf of their customers.** Any form submitted by a dealer on behalf of a customer will be automatically denied.
Why the change?
Our Support Specialists are highly trained to diagnose and resolve even the most elusive problems experienced with Berkey® product. Adding a third party (seller) to the replacement process causes confusion for all persons involved. By allowing us to speak to the customer directly, we get questions answered faster, allowing for a smoother replacement process for the customer. We know how important it is for you to build relationships with your customers. Please feel free to educate your customers about Berkey® products or discuss their recent experiences with the product with them*. However, when it comes to replacing the product per NMCL Limited Warranty, please refer your customers to the Warranty Claim section on www.berkebynmcl.com/support *Support Specialists may require customers to complete various tests or troubleshooting steps. The steps or tests will need to be completed a second time, even if you have asked the customer to perform them already. This is to ensure the customer has performed the steps according to NMCL's standards and for documentation purposes.
QUESTIONS & ANSWERSAsk a Question
When will the plugs be in stock
Hi Jill - we will have the Berkey white poly blocking plugs in stock on Nov 10. Thanks!
why can I not add 2 plugs to my cart.. it will allow one only. BerkeyBerkey White Poly Blocking Plug (Single) $ 3.25 Quantity − + Add to Cart You can only add 1 Berkey White Poly Blocking Plug (Single) to the cart.
Our apologies - we are moving to a new inventory system this week. We fixed the glitch and you should be able to add the Berkey poly plugs to the cart now.
Have a great day
White Poly Blocking Plug for Berkey Water Filters (SINGLE PLUG)
- Blocking plug to block unused filter holes in the upper chamber of stainless steel Berkeys
- Fits stainless steel Berkey systems including the Travel Berkey, Big Berkey, Royal Berkey, Imperial Berkey, Crown Berkey, and British Berkefeld models
- Blocking plug comes with wingnut and washers
- This plug is not recommended for the Berkey Light system