Our 30 day happiness promise
If for any reason, other than a manufacturing defect, you are not satisfied in the first 30 days, simply prepare and pack the unit carefully and let us know you want to return it. Your refund will depend on the condition of the Berkey or items purchased.
*** FILTERS MUST GO THROUGH TROUBLESHOOTING WITH OUR SUPPORT AND RECEIVE A RETURN AUTHORIZATION BEFORE THEY CAN BE RETURNED OR REFUNDED ***
Call 888-688-0858 EXT 2 for returns
Our service promise
We promise to work with you to ensure that your introduction to Berkey Water Filtration Systems is a great experience. We will respond quickly to your inquiries and assist you in any way we can to get you set up and enjoying the fresh pure healthy taste of Berkey filtered water. This will include free return and replacement of any Berkey part or component not working due to workmanship or quality defects.
Our fairness promise - Refund Amounts
Once we receive the returned Berkey Filter, we'll do a quick inspection and normally issue a full refund less standard return shipping fee. Your refund will be calculated as follows:
- If the unit is received and is unopened, unused and in its original shipped condition, the refund amount will be the purchase less a $20 return shipping fee.
- If the unit has been used (any part in contact with water, water spots etc), mishandled, improperly packed or missing items, the refund amount will be the purchase price less a 24% disposal and handling fee in addition to the $20 return shipping fee.
BerkeyFiltersUSA shipping now expanded with international shipping to over 130 countries
Shipping Services Include Duties and Taxes (Destination Duties Paid)
- International Standard (Best value 6-12 days transit)
- International Express (DHL 2-3 days transit)
All international shipping services include all duties and taxes required by your country so you won't experience any unexpected costs once your purchase arrives. All services are highly reliable and tracking is provided every step of the way so you'll always know where your purchase is.
If you're not on a tight schedule, International Standard is an unbeatable choice for shipping to your country and like all our international shipping, you will not have to pay any additional costs to receive your purchase.
Please note that you are responsible for ensuring that your purchase is an allowable import.
BerkeyFiltersUSA - Layaway and Financing Plans
Want Your New Berkey Water Filter Later?
We have the most flexible Layaway Plan for those who are planning to purchase a Berkey Water Filter for a future event. It's easy, quick and securely powered by PayPal. You make a down payment (of your choice) and select the number of payments you desire.
PLEASE NOTE: Layaway means that your will make a downpayment followed by a series of monthly payments. AFTER the item on Layaway is fully paid for, THEN your Berkey will be shipped to you.
If you cancel the plan, please be aware that 1.9% of the total purchase price is non-refundable - this is the service fee provided to the finance company and neither you nor us can get it back.
LAY-BUY LAYAWAY PLAN - SEE HOW IT WORKS
Lay-Buy makes it easy for you to buy the products and services that you need by paying for them via a down payment and up to three monthly instalments.
AFFORDABLE: Our calculator allows you to select the down payment you can afford to layby today and the amount of months you need to pay off the product.
SECURITY: All Payments are processed within PayPal’s secure environment.
CONVENIENCE: Payments are automatically setup between you and the seller with no intervention by either party ever. Unless a payment is missed.
FLEXIBLE: You can also call us to move the pending payments earlier or later.
CHOICE: A Lay-Buy Payment can be made and recurring profile setup via your PayPal account or your credit card.
5 SIMPLE STEPS
Select the normal checkout button (not the PayPal button)
2. PROVIDE SHIPPING AND CONTACT INFORMATION
Please double check your typing, this is the only way we can contact you and the destination to ship your Berkey.
3. SELECT SHIPPING METHOD
We highly recommend
- Continental USA - UPS Ground (6-10 day transit)
- Off-Continent USA - UPS Air
- International - Standard International Service (6-12 day transit)
4. SELECT LAYAWAY PAYMENT (PUT IT ON LAYBUY)
Please ensure the Billing address is correct to avoid a transaction error. Then select "Put it on LayBuy" and Click "COMPLETE ORDER"
5. CHOOSE YOUR LAYAWAY OPTIONS
Payment calculator makes it easy for you to set up your own payment plan.
6. CLICK "PUT IT ON LAYBUY" TO ENTER PAYPAL
Complete down-payment and setup recurring profile in PayPal’s secure environment.
Payments are processed by PayPal on the scheduled date YOU set. Check your order status within your PayPal reporting module. Contact us if you want to move your payments earlier or later.
Receive the item or service shortly after your last payment.
No interest charges ever, no membership fees ever – NO DEBT.
We believe that knowing what to expect is important to our customers happiness and want to make you aware of the following:
- There is a 1.9% up-front, non-refundable administrative fee for all layaway plans. This is charged on the full amount of the purchase including shipping charges. We do not receive this amount, it is paid to our financial partner who coordinates and administers this convenience layaway plan with PayPal.
- Cancellation of your Layaway plan will incur a cancellation fee of USD $50.00 which will be withheld from any refund amount due to cancellation.
- If the item is returned after receiving the product, the buyer is responsible for proper packing and any shipping charges. Click here for our Return Policy.
- Be sure to read our Layaway Agreement which is the agreement that covers your Layaway purchase. Click Here to Read Layaway Agreement Terms.
Want Your Berkey Water Filter Now?
QUESTIONS & ANSWERS
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Imperial Berkey Water Filter
Value Bundle with 2 Black Berkey Filters and 2 PF-2 Fluoride Berkey Filters
The most popular Berkey water filter model for up to 4-8 people
Have a large family? Our Imperial Berkey Water Filter Bundle complete with 2 Black Berkey Water Filters and 2 White Fluoride Berkey Filters is now available at a great introductory price which provides $30 off the price if purchased separately. The Imperial Berkey water filter is ideal for a larger family and has the capacity to delight your friends and family when they visit.
Imperial Berkey filter system purifies treated water and untreated raw water from sources such as as lakes, streams, stagnant ponds, water catchments and other untreated sources. Perfect for everyday use and a must in hostile environments or disasters where electricity or treated water may not be available.
The Imperial Berkey water filter system removes pathogenic bacteria, cysts and parasites and extracts harmful chemicals such as herbicides, pesticides, VOCs, organic solvents, radon 222 and trihalomethanes. It also reduces nitrates, nitrites and unhealthy minerals such as lead and mercury. This system is so powerful it can remove food coloring from water without removing the beneficial minerals your body needs. Virtually no other system can duplicate this performance.
- Imperial Berkey filter system has a storage capacity of about 4½ gallons and comes with 2 Black Berkey Filter Elements and 2 PF-2 white fluoride Berkey filters.
- Upper chamber nests within the lower chamber for easy transport (17" tall) and weighs 10 lbs empty.
- Fully assembled, the Imperial Berkey water filter stands a little over 26" in height with a diameter of 10".
- The Imperial Berkey Water Filter System chamber is manufactured from high-grade polished 304 Stainless Steel.
- Black Berkey filter elements in the basic configuration will deliver up to 6,000 gallons of pure Berkey filtered water. That's approximately 6-8 years of use before replacement (depending on water usage).
- The PF-2 fluoride filters will deliver up to 1000 gallons of service and should be replaced every 12 - 18 months (depending on water usage).
- Imperial Berkey Water Filter System can be upgraded to a maximum of 6 Black Berkey filter elements and 6 PF-2 fluoride filters.
- Imperial Berkey Water Filter is not approved for shipping to California.