Our 30 day happiness promise
If for any reason you are not satisfied in the first 30 days, simply prepare and pack the unit carefully and let us know you want to return it. Your refund will depend on the condition of the Berkey or items purchased.
*** FILTERS MUST GO THROUGH TROUBLESHOOTING WITH OUR SUPPORT AND RECEIVE A RETURN AUTHORIZATION BEFORE THEY CAN BE RETURNED OR REFUNDED ***
Call 888-688-0858 EXT 2 for returns
Our service promise
We promise to work with you to ensure that your introduction to Berkey Water Filtration Systems is a great experience. We will respond quickly to your inquiries and assist you in any way we can to get you set up and enjoying the fresh pure healthy taste of Berkey filtered water. This will include free return and replacement of any Berkey part or component not working due to workmanship or quality defects.
Our fairness promise - Refund Amounts
Once we receive the returned Berkey Filter, we'll do a quick inspection and normally issue a full refund less standard return shipping fee. Your refund will be calculated as follows:
- If the unit is received and is unopened, unused and in its original shipped condition, the refund amount will be the purchase less a $20 return shipping fee.
- If the unit has been used (any part in contact with water, water spots etc), mishandled, improperly packed or missing items, the refund amount will be the purchase price less a 24% disposal and handling fee in addition to the $20 return shipping fee.
BerkeyFiltersUSA shipping now expanded with international shipping to over 130 countries
Shipping Services Include Duties and Taxes (Destination Duties Paid)
- International Standard (Best value 6-12 days transit)
- International Express (DHL 2-3 days transit)
All international shipping services include all duties and taxes required by your country so you won't experience any unexpected costs once your purchase arrives. All services are highly reliable and tracking is provided every step of the way so you'll always know where your purchase is.
If you're not on a tight schedule, International Standard is an unbeatable choice for shipping to your country and like all our international shipping, you will not have to pay any additional costs to receive your purchase.
Please note that you are responsible for ensuring that your purchase is an allowable import.
BerkeyFiltersUSA - Layaway and Financing Plans
Want Your New Berkey Water Filter Later?
We have the most flexible Layaway Plan for those who are planning to purchase a Berkey Water Filter for a future event. It's easy, quick and securely powered by PayPal. You make a down payment (of your choice) and select the number of payments you desire.
PLEASE NOTE: Layaway means that your will make a downpayment followed by a series of monthly payments. AFTER the item on Layaway is fully paid for, THEN your Berkey will be shipped to you.
If you cancel the plan, please be aware that 1.9% of the total purchase price is non-refundable - this is the service fee provided to the finance company and neither you nor us can get it back.
LAY-BUY LAYAWAY PLAN - SEE HOW IT WORKS
Lay-Buy makes it easy for you to buy the products and services that you need by paying for them via a down payment and up to three monthly instalments.
AFFORDABLE: Our calculator allows you to select the down payment you can afford to layby today and the amount of months you need to pay off the product.
SECURITY: All Payments are processed within PayPal’s secure environment.
CONVENIENCE: Payments are automatically setup between you and the seller with no intervention by either party ever. Unless a payment is missed.
FLEXIBLE: You can also call us to move the pending payments earlier or later.
CHOICE: A Lay-Buy Payment can be made and recurring profile setup via your PayPal account or your credit card.
5 SIMPLE STEPS
Select the normal checkout button (not the PayPal button)
2. PROVIDE SHIPPING AND CONTACT INFORMATION
Please double check your typing, this is the only way we can contact you and the destination to ship your Berkey.
3. SELECT SHIPPING METHOD
We highly recommend
- Continental USA - UPS Ground (6-10 day transit)
- Off-Continent USA - UPS Air
- International - Standard International Service (6-12 day transit)
4. SELECT LAYAWAY PAYMENT (PUT IT ON LAYBUY)
Please ensure the Billing address is correct to avoid a transaction error. Then select "Put it on LayBuy" and Click "COMPLETE ORDER"
5. CHOOSE YOUR LAYAWAY OPTIONS
Payment calculator makes it easy for you to set up your own payment plan.
6. CLICK "PUT IT ON LAYBUY" TO ENTER PAYPAL
Complete down-payment and setup recurring profile in PayPal’s secure environment.
Payments are processed by PayPal on the scheduled date YOU set. Check your order status within your PayPal reporting module. Contact us if you want to move your payments earlier or later.
Receive the item or service shortly after your last payment.
No interest charges ever, no membership fees ever – NO DEBT.
We believe that knowing what to expect is important to our customers happiness and want to make you aware of the following:
- There is a 1.9% up-front, non-refundable administrative fee for all layaway plans. This is charged on the full amount of the purchase including shipping charges. We do not receive this amount, it is paid to our financial partner who coordinates and administers this convenience layaway plan with PayPal.
- Cancellation of your Layaway plan will incur a cancellation fee of USD $50.00 which will be withheld from any refund amount due to cancellation.
- If the item is returned after receiving the product, the buyer is responsible for proper packing and any shipping charges. Click here for our Return Policy.
- Be sure to read our Layaway Agreement which is the agreement that covers your Layaway purchase. Click Here to Read Layaway Agreement Terms.
Want Your Berkey Water Filter Now?
Questions & AnswersAsk a Question
Hi how often do we replace the the alkaline filter
Hi - Every 2 months you should replace the alkaline water filter. The Naples Naturals Alkaline Water Pitcher makes it really easy - when you start using a new filter, look to the top cover and there is a digital screen. Press and hold the SET button - then the smart filter replacement indicator will start timing the use and when it displays 0 it's time to change the filter. You may want to enroll in our autoship program... the first 3 shipments are at our normal everyday price but you get Free Shipping, then after that our autoship customers receive a 20% discount on every Naplles Naturals Alkaline Filter replacement PLUS free shipping stays with you! Sign up here: https://berkeyfiltersusa.com/products/naples-naturals-alkaline-chlorine-fluoride-replacement-filter
Hope this is helpful, have an awesome day!
Do these filters remove fluoride? Were the filters tested by a third party, if so where can I see results?
Hi there - those are great questions! The Naples Naturals Alkaline Water Pitcher is designed to naturally increase alkalinity of water. It does remove chlorine and other contaminants and does also reduce fluoride and was tested by a third party - but if you are specifically interested in fluoride removal there are probably better choices out there (you really need about 1 lb of alumina oxide or an RO system to effectively remove fluoride for any useful period of time). Many customers do actually purchase the Berkey water filter system to purify their water and the Naples Naturals Alkaline Water Pitcher to alkalyze and enhance their water's taste. If you'd like to get a summary of filtration performance please drop us a note at email@example.com and we'll send you what;s available. Have a great day!
When you initially buy the pitcher, does it come with a filter?
Hello - thank you for your interest in the Naples Naturals Alkaline Water Pitcher. Yes the pitcher initially comes with one alkaline water filter cartridge. Also - in the future our Autoship program allows you to save 20% on each replacement cartridge purchase (for as long as your subscription lasts, after the first 3 deliveries). Hope this helps and have a great day!
Water never tasted so good!
- Silky smooth water - it's an experience that will keep everyone wanting more
- Alkaline naturally derived - no electric splitting technology, it's alkaline water the way nature designed it - balanced calcium, magnesium and potassium - to your health!
- pH enhancement up to 2 points - so much better for you and if you're a coffee drinker you won't believe how good your coffee will taste!
- Calgon activated carbon - remove chlorine and other contaminates from you water for cleaner "better for you" water
Using the latest 6-stage ion exchange carbon media technology, the Naples Naturals Pitcher Water Filter provides fresh clean healthy great tasting clean alkaline water.
- Convenient 10 cup capacity designed to fit your refrigerator door - 6 x 10 x 10 inches
- BPA free construction with built-in filter life indicator so you don't have to worry about when to replace the filter
- Over 2X the filter life of other water filter pitchers. Each filter will deliver up to 300 liters (over 500 16 oz bottles) of clean water - that's under 10 cents a bottle and an incredible saving over bottled water
- New locking filter design, screws in to provide only filtered water unlike the older technology pitcher water filters
Your Health: The Naples Naturals 10 cup alkaline water pitcher filter holds enough water to satisfy the demands of your whole family's daily needs. The Naples Naturals BPA-free filter reduces chlorine taste and odor, zinc, copper, and iron, all often found in tap water.
Your Money: The Naples Naturals water pitcher filter is designed for today's family who seek value and is evironmentally responsible. Delivering up to 70-75 gallons of filtered water, you can have over 500 16 oz bottles of water for only 9.5 cents each.
Your Time: Unlike other water pitcher filters, the Naples Naturals 10 cup water pitcher filter will last up to 2-3 months before needing replacement. Not only more time between replacements, sign up for our Auto-Ship, save more and never worry about waiting for your filter to arrive.
Your Earth: Our longer filter life means you save the landfills from having to absorb 500 bottles of recycled plastic, that's just a wonderful way for you to help preserve our enironment and ecology.
Final particulate levels will depend on local user water quality.